Warranty of Products
Because the natural variance in clay, glaze and other materials, as well as manufacturing errors, it is always essential to test every product and batch before use in production.
If you believe a product you purchased from ClayPeople is defective in any way, please reach out to people@claypeople.net within 60 days of purchase, with specifics, photos, and receipt number and we will do our best to resolve your issues. Please note, we are only responsible for ClayPeople branded products: Raw Materials, Lusters, Wax, Darvan, etc.
The warranty does NOT cover:
- Damage caused by defective products
- Damage due to shipping
- Improper use, storage or modification of product
- Fees associated with testing possibly defective materials
- Old or expired materials
- Any shipping, return or replacement shipping
Disclaimer of Warranties: the following is made in lieu of all warranties, expressed or implied: ClayPeople’s only obligation shall be to replace such quantity of product proven to be defective by standard and accepted test methods for the Ceramic Industry. ClayPeople shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use or the inability to use the product. There is no warranty for mechantability or fitness for purpose of the product. Before using, user shall determine the suitability of the product for their intended use and user assumes all risk and liability whatsoever in connection therewith.
RETURNS
Returns are accepted for most items purchased within 60 days with the receipt. Items must be unused and undamaged for a refund. Clay returns or echanges of 250 pounds or more are subject to a 20% restocking fee.
Returns will NOT be accepted for:
- Partially used items
- Special order items (products ordered specifically for you).
- Equipment (kilns, wheels, slab rollers, etc.)
- Raw materials used or unused
STORAGE
Items purchased and left in the store for more than 60 days will be forfeited without refund.
Including, but not limited to:
- Fired work
- Clay
- Raw materials
- Equipment
USED EQUIPMENT
Used equipment is sold AS IS with no warranty or refunds. ALL USED EQUIPMENT SALES ARE FINAL.
Gift Cards, Service Fees, Shipping & Handling fees are Non-Refundable.