Policies – ClayPeople

ClayPeople Policies

RETURNS:
Returns are accepted for most items purchased within 60 days with the receipt.
Items must be unused and undamaged for a refund.
Clay returns or exchanges of 250 pounds or more are subject to a 20% restocking fee.

Returns will NOT be accepted for:

▪ Partially used item(s)

▪ Special order items (products ordered specifically for you)

▪ Equipment (kilns, wheels, slab rollers, etc.)

▪ Raw materials used or unused.

STORAGE:
Items purchased and left in the store for more than 60 days will be forfeited without refund. Including, but not limited to:
▪ Fired work
▪ Clay
▪ Raw materials
▪ Equipment

USED EQUIPMENT:
Used equipment is sold AS IS with no warranty or refunds.
ALL USED EQUIPMENT SALES ARE FINAL.

Gift Cards, Service Fees and Shipping & Handling are Non-Refundable.

ClayPeople Resale Information

California Resale Certificate
If you are in the business of selling tangible items, you must submit a CA resale certificate for the purchase of items you will sell in the regular course of your business operations. When we have an up-to-date and signed CA Resale Certificate, the seller does not owe tax on that sale.
Resellers MUST fill out section 5 “Description of property to be purchased for resale” in order to get Resale status at ClayPeople.

Please make sure your Resale Information on file is Up To Date!

Call to find out the status
Download certificate here ( CDTFA-230 ) to Fill out and Sign
Submit completed form to us in person or via email

Resale certificates are used:

When buying materials that will become a physical part of an item that will be held for resale.
When purchasing items solely for demonstration or display while holding them for sale in the regular course of business operations.

ClayPeople Policies

ClayPeople Resale Information

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