Returns are accepted for most items purchased within 60 days with receipt.
Items must be unused and undamaged for a refund.
Clay returns or exchanges of 250 lbs. or more are subject to a 20% restocking fee.
All shipping, handling, delivery and labor fees are non-refundable.
If your item arrives defective or incorrect, we’ll email you a prepaid return label at no cost to you.
For all other returns (e.g., change of mind, wrong size item), a shipping fee will be deducted from your refund. Alternatively, you’re welcome to use your own shipping method — just make sure the package includes your order number.
To return an online order, you may bring the item into the steer or send us an email at people@claypeople.net to start the return process.
